SHIPPING & RETURNS

 

​Shipping Policy:

Please allow 1–3 business days for order processing before shipment. Standard shipping typically takes up to 7 business days after processing, but may vary based on location and carrier delays. Delivery timelines are estimates and are not guaranteed. Customers are responsible for entering accurate shipping information at checkout. We are not responsible for packages lost, delayed, or undeliverable due to incorrect or incomplete addresses provided by the customer.

If the package tracking alerts incorrectly claim a package was delivered, please reach out to us via email to topthatwebsite@gmail.com. Please Note: Top That is not liable for packages that are lost or stolen after delivery has been confirmed by the shipping carrier.
 

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Return Policy:

All hair accessories, head coverings, sale/discounted, clearance, and outlet merchandise—including items purchased with promo codes or free shipping offers—are final sale and not eligible for return, refund, or exchange.

 

Jewelry, robes, and swimwear may be eligible for return only if they are unworn, unwashed, and in original condition with all tags attached. A return request must be submitted within 3 days of delivery.

 

Unopened hosiery may be returned within 7 days of delivery.

 

All returns require prior authorization and are subject to approval and inspection upon receipt.

Any items returned without approval, outside the stated timeframes, or not in original condition will not be refunded.

 

Shipping Return Policy:

Shipping costs are non-refundable under all circumstances.

This includes:

• Original shipping charges

• Return shipping costs

 

Restocking Fee:

Returns from orders of over $250 are subject to a 15% restocking fee, which will be deducted from the refund amount.

Multiple orders placed within 7 days will be treated as a single order.

Please Note: if you would like store credit there will not be a 15% deduction

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Product Appearance Disclaimer:
While we make every effort to ensure product photos and descriptions are accurate, actual items may vary slightly in color, design, or detail due to differences in manufacturing, materials, or updates/restocks. Additionally, due to screen lighting and color settings, the appearance of items on your device may not be 100% accurate, despite our photographer using high end technology to produce each product picture. We are not responsible for screen light variations. These variations do not qualify as defects and are not grounds for return or refund. By purchasing, you acknowledge and accept that product appearances may differ from what is shown online. 

If you are unsure about a color before purchasing, please message us [via chat box or email us at topthatwebsite@gmail.com] to clarify and we’ll be happy to assist you.

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Sizing & Fit Disclaimer:
Please note that sizing may vary slightly between styles, materials, and restocks. While we provide general sizing information and do our best to ensure consistency, we cannot guarantee a perfect fit for every individual. If you're between sizes or unsure, we recommend sizing up or reaching out to us before placing your order. We are not responsible for fit-related issues and do not accept returns or exchanges based on sizing discrepancies.

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Promo Codes & Discounts:

Only one promo code may be used per order. Promo codes cannot be applied to past purchases and must be entered at checkout. We reserve the right to modify or cancel promotions at any time.