SHIPPING & RETURNS

Shipping Policy:

Please allow 1–3 business days for order processing before shipment. Standard shipping typically takes up to 7 business days after processing, but may vary based on location and carrier delays. Delivery timelines are estimates and are not guaranteed. Customers are responsible for entering accurate shipping information at checkout. We are not responsible for packages lost, delayed, or undeliverable due to incorrect or incomplete addresses provided by the customer.

If the package tracking alerts incorrectly claim a package was delivered, please reach out to us via email to topthatwebsite@gmail.com. Please Note: Top That is not liable for packages that are lost or stolen after delivery has been confirmed by the shipping carrier.

 

Return Policy:

We keep records of all transactions including the date of purchase and delivery. Unopened hosiery is returnable within 7 days of shipment of your product. Jewelry, robes, nightwear, and swimwear are returnable unworn, undamaged, with tags on, within three days of arrival.*

*Return shipping costs are the responsibility of the customer.

All hair accessories, hair coverings, sale** and discounted items, personalized items (i.e., labels, stickers, and stampers), and gift certificates are final sale- no returns nor exchanges.

​**Including free shipping promotions

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Product Appearance Disclaimer:
While we make every effort to ensure product photos and descriptions are accurate, actual items may vary slightly in color, design, or detail due to differences in manufacturing, materials, or updates/restocks. Additionally, due to screen lighting and color settings, the appearance of items on your device may not be 100% accurate, despite our photographer using high end technology to produce each product picture. We are not responsible for screen light variations. These variations do not qualify as defects and are not grounds for return or refund. By purchasing, you acknowledge and accept that product appearances may differ from what is shown online. 

If you are unsure about a color before purchasing, please message us [via chat box or email us at topthatwebsite@gmail.com] to clarify and we’ll be happy to assist you.

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Sizing & Fit Disclaimer:
Please note that sizing may vary slightly between styles, materials, and restocks. While we provide general sizing information and do our best to ensure consistency, we cannot guarantee a perfect fit for every individual. If you're between sizes or unsure, we recommend sizing up or reaching out to us before placing your order. We are not responsible for fit-related issues and do not accept returns or exchanges based on sizing discrepancies.

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Promo Codes & Discounts:

Only one promo code may be used per order. Promo codes cannot be applied to past purchases and must be entered at checkout. We reserve the right to modify or cancel promotions at any time.